Tour Cancellation

Identity Tours Cancellation Policy for National and International Tours. Please notify Identity Tours ASAP when deciding to cancel a tour that you are booked on.

Identity Tours Cancellation policy for day trips/ party weekend

Please be advised that minimum of $20.00 will be charged if a service user decides to cancel his/ her trip within 48 hours. If unable to travel on these dates due to unforeseen circumstances, do give us a call ASAP to discuss the best option for you.

National and International Tour Cancellation

Please be advised that you are eligible for a refund for any national or international tour cancellation if Identity Tours Ltd have not paid the travel agent or any other relevant agencies at the time. Once a deposit or a full amount is received by Identity Tours and you decided to cancel the tour then a certain percentage of your payment will not be refunded.

We strongly advise that you take out appropriate insurances at the time of booking.